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FAQ
DUE TO HOLIDAYS OUR PROCESSING TIME IS 5-7 BUSINESS DAYS (WEEKENDS AND HOLIDAYS AREN’T CONSIDERED BUSINESS DAYS)
UNFORTUNATELY DUE TO ALL ORDERS BEING CUSTOM ALL SALES ARE FINAL. HOWEVER WE DO OFFER REPLACEMENTS WITHIN THE WARRANTY PERIOD.
1. How much is shipping and is it discreet?
We have a wide variety of options that you can select at checkout. All of our items are shipped discretely so you don’t have to worry about that nosey neighbor.
2. Are there different shipping options?
Yes, we offer different shipping options for you to choose from if you would like your order with rush processing or faster shipping.
Regular processing (No additional services added at checkout): Your order will be processed and shipped from our warehouse within 4-5 business days, which does not include weekends or holidays.
Rush processing: Your order will be processed and shipped from our warehouse within 1-2 days of purchasing, not including weekends or holidays.
Rush processing + Fast Shipping: Your order will be processed and shipped from our warehouse within 1-2 days of purchasing Plus your order will ship with our faster shipping service which runs 2-4 days shipping time.
Rush processing + Ultra Fast Shipping: Above, plus Ultra Fast Shipping, which runs 1-2 days from when your order has shipped.
We also ship internationally you can select your shipping provider at checkout. You may be required to pay customs fees to receive your package – these are completely out of our control and are the responsibility of the buyer.
3. Are these for marijuana, CBD, or nicotine?
That depends on the pen you choose. Stiiizy and PlugPLay pens are intended for medical cannabis consumption, CBD or Industrial hemp (the stuff effectively legalized at the federal level by the 2018 Farm Bill). 510 batteries can do it all. They are a popular style for CBD, MMJ, Industrial Hemp and herbal vaping cartridges.
4. I want to get my own pen design to give away as gifts or swag!
Sweet! Fill out our contact form with some details and we’ll get back to you. Let’s make this happen!
5. Are you on social media?
You know it! We’re on Facebook and Instagram. If you really want to keep up with what we have going on, don’t forget to sign up for our email list for the latest news and specials.
6. Do you make your own batteries?
We offer our own line of 510 thread vape pen batteries manufactured by Yocan. Our Stiiizy, and PlugPLay pens come directly from their respective manufacturers, then we wrap them in our own brand of graphic excellence and release them into the wild.
StayLit Design 510 Batteries
7. How do I know when my 510 is fully charged?
When the light on the battery turns off, it’s ready to go.
8. What does a flashing red light mean?
A flashing red? Battery dead. Easy mnemonic to help make sure you’ve got plenty of battery to StayLit.
9. What does a flashing white light mean?
Something’s wrong with your battery’s connection to the cartridge. Make sure it’s not too tight or too loose. If necessary, turn the battery off and clean the contact inside the threads of both the cartridge and battery with a cotton swab. If all else fails, try a different cartridge to make sure the one you’re trying isn’t defective.
10. What is “pre-heating”?
When you click your button twice, our 510 thread battery enters a pre-heating mode and the LED will cycle through every color during pre-heating. When you preheat your cartridge, your pen heats without you drawing on it so that your next immediate draw comes with the full flavor and potency of your chosen material. This is especially helpful with heavier concentrates, as they can take longer to get started and even end up with “gaps” where material has been vaped but the medium was too thick to fill itself back in. If you hit this on accident, a single click will cancel the cycle.
11. Why do I need different voltages?
Substances react differently when burned at different temperatures, and the voltage lets you control how hot your vaping material is burning. Nicotine juice is largely based on personal preference, but cannabis-based materials like CBD or MMJ are a bit different. High temperatures can harm terpenes, certain active ingredients in the cannabis plant. Low temps give you less vapor but a higher terpene content. High temps give you more vapor, but the terpenes are partially burnt off, leaving a harsher flavor and less effect. The middle setting is a good mix between the two.
12. Warranty Period?
Our new warranty period on our 350 mAh battery is 3 months. Box must be kept as serial number is needed to verify authentic item is StayLit Design's battery. Video and or photos will be needed to clearly show there's a problem with your device.
Glass Water Pipes
13. How to clean water pipes?
All of our glass water pipes should be considered functional art pieces. Please clean the outside with a damp rag only with soap and water. Inside can be cleaned with alcohol and salts.